Complaints & suggestions
Need customer service?
Do you have questions about your order or do you need technical support? LB Solutions customer service is happy to help you with the following questions:
Questions about your shipment:
If, despite the track & trace information, you still have questions about your shipment, the LB Solutions employees can help you further.
Shipment received damaged:
Send an email to sales@lbsolutions.nl (see return instructions). The LB Solutions employees will then help you by email and ensure that everything is handled correctly.
Return shipment:
See return instructions on our website.
Technical questions:
If you still have questions about a product despite the advice on the website, please feel free to call customer service. Expert employees are available there to help you with your technical questions.
General questions and complaints:
It is of course annoying if you have a complaint about our products or services. However, we kindly ask you to forward your complaint to the customer contact department by e-mail. This can be done by e-mail, regular mail and/or telephone.
Our employees from the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction. Our details:
LB Solutions
De Valkenberg 6
6301PM Valkenburg a/d Geul
The Netherlands
+31 (0)43 - 855 6761
verkoop@lbsolutions.nl
After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt, if it requires more time, we will inform you.